Support
Dokeos support is a professional service that companies rely on in order to concentrate on their onw business.
The Dokeos team works hard everyday to help you fix a problem or find a solution to accelerate productivity and improve your use of the Dokeos software. It guarantees the result and the deadline.
Whether you ask for help on Dokeos use or submit a bug description, the process is the same : you email or call our helpdesk, providing your customer number. This will generate a support ticket on our support website http://support.dokeos.com. Then the team will handle this and you will get an answer from the helpdesk.
The delay of the answer depends on your contract level.
